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Michigan Department of Environmental Quality Office of Drinking Water and Municipal Assistance Environmental Health Section
2020 On-Line Wastewater Education 501(c)3 Approved Michigan Continuing Septage Education classes:


Please contact Ms. Dendra J. Best, 1-231-233-1806 or by email if you have questions about registering for your classes.
These are recorded 'on-demand', interactive, distance learning events.

Registration/Fees are AS MARKED: Each CSE credit is uniformly priced at $40 per HOUR PER Responsible Agent. Payment and Registration may be made via secure online billing using all major credit cards, or by check made payable to Wastewater Education 501©(3) and mailed to P.O. Box 792, Traverse City, Michigan 49685-0792. (Mailed checks should allow 5 business days to arrive)

Payment MUST be received before release of class access key.
WasteWater Education 501c3 requires payment prior to releasing each Class access link. Students have 90 days to demonstrate participation, and fulfillment of required tests or assignments. All such requirements must be fulfilled before a final Certificate of Completion can be issued. If payment is made and the attendee is unable to take the classes within this time frame a credit toward future classes will be issued.

(Certificate of Completion will be issued by WasteWater Education 501c3 upon successful completion of ALL class requirements.)



2020- 001 Safety Procedures Part One: Basic Electricity Best practices (2 CSE - $80)

As more properties have outdoor electrical service, and increasing numbers of advanced systems have electrical components, even if your role is just to service the tank -outdoor electricity can be deadly, both man made and from nature. The Occupational Safety and Health Administration (OSHA) considers electrocution one of the “Fatal Four” prime causes of workplace fatalities and serious injury.

2020- 002 Safety Procedures Part Two: Common Sense Work site safety to avoid personal injury and liability (2 CSE - $80)

Areas to be covered referencing OSHA best practices:

2020-003e. Bugs Without Borders - A primer for disease vectors of emerging concern to wastewater service providers.(3 CSE -$120)

Please note this is a 4 hour series of classes only approved for 3 CSEs by MI EGLE.

2020- 004. Dealing with extreme weather events (2 CSE - $80)

As an active participant in programs and presentations of the OSU Climate Change Outreach Team", and in view of severe weather events from recent years, onsite system service providers will need to become aware of and trained for conditions which stress, damage or limit the performance of onsite wastewater systems. This class will review wet weather events, prolonged ice and snow cover, drought and heat periods as well as natural disasters. Content addresses system performance and site servicing issues following such an event.

2020-005: Best Practices for Portable Sanitation and Service Providers in Handling ‘Sharps’ and Drug Paraphernalia (2 CSE -$80)

Stop! Think! Look! Refer to your checklist!
Do you HAVE written policies and guidelines? If not start here.

2020–006a: Starting and Operating a Septic Service or Portable Sanitation Business in Michigan (3 CSE -$120)

With the aging demographic of onsite business owners’ opportunities are created for the takeover of existing licenses or founding of new business. The how, what, where and when can be a challenge to navigate. In this class, with the assistance of a mentoring group of master professionals, we will go through a checklist of best practices for starting off on the right foot.

2020 – 007b: Assessing the Site for Portable Sanitation Service and Placement (2 CSE -$80)

Regardless of whether this is a new or an old established client, the site assessment begins with the initial phone call.
Being prepared for what site conditions exist ensure both safe working conditions, protection for yourself and the property owner.
Are you asking the right questions?
Do you have a site preliminary checklist?
What is the timeline for completion?
This class examines how to review the site using online tools and what additional questions this might lead you to ask the property owner or other contractors working on the site.Such as:

Whether it’s for 12 or 200 – how you place, and service, will either make you a client for life or break your business. Assessing the site will focus on 7 main items: Is the site safe, can I access it, can I service it, how many people/how many units, risks, invisibility, hygiene?

2020- 007c Check Lists, Inspections and Disclosure Forms (2 CSE - $80)

Service providers routinely do system inspections, both on occupied properties as part of a normal service call, but also on a property that has sat empty for an extended period of time. There are legal and ethical considerations - and development of sound policies and procedure are essential.
Utilizing checklists for all service visits is a best practice to ensure nothing is overlooked.
Creating a Disclosure Statement is good business practice for many reasons.
Recognizing the difference between an inspection and an evaluation will be covered, also best practices for collecting system samples for performance evaluation.
This class will discuss best practices and options for official onsite inspector certification.

2020- 007d. HOW TO USE Google Earth Pro,and USDA NRCS WEB Soil Survey (1.5 CSE - $60)

In the Class titled Assessing the Site, service providers were introduced to the tools available to them to look at the location beforehand, assessing best access routes, anticipating logistical problems.
This class is both for service providers and installers.

This class will allow attendees to experiment and to review an actual site using:
* Google Earth’s layers and functions.
* Web Soil Survey (WSS) provides soil data and information produced by the National Cooperative Soil Survey. It is operated by the USDA Natural Resources Conservation Service (NRCS) and provides access to the largest natural resource information system in the world. NRCS has soil maps and data available online for more than 95 percent of the nation’s counties and anticipates having 100 percent in the near future. The site is updated and maintained online as the single authoritative source of soil survey information - and invaluable tool for assessment and troubleshooting onsite systems. See
* And SoilWeb – an online tool developed by UC Davies

2020- 007e. Soil Profiles in Michigan: A Basic Primer for Troubleshooting and Servicing Systems and Land Application Best Practices (2 CSE - $80)

In the Class titled Assessing the Site, service providers were introduced to the tools available to them to look at the location beforehand, assessing best access routes, anticipating logistical problems.
This class is an expansion of an understanding of soils and geology in Michigan and how this affects systems best practices. This class is for both service providers and inspectors. Taught by Mr. Paul R. Finnel Sr. – past manager of the WebSoil Program at NRCS.

2020- 007f. The Basics: An introduction to wastewater treatment processes and microbiology for package treatment and septage receiving. 2 CSE - $80

A 2 hour introduction to the absolute basics of how biological wastewater treatment systems and microorganisms operate. This class is both for those at the very start of their careers as well as those who would just like to know more about the hidden world of microbes! We have good health in this country because we train professionals to understand how biology and chemistry make wastewater treatment systems work. Come learn the basics! It's been since 1911 since the US has had a major outbreak of cholera but preventing incidences of water born illness are the central reason environmental professionals strive for excellence in wastewater system design, operation and maintenance. Wastewater practitioners have to start somewhere on their long road to becoming a professional operator.

2020 – 008a. Understanding Conventional Systems - Tanks Servicing, Cleaning and Inspecting (2 CSE- $80)

How they work, what to look for, in the home, inlets, outlets, tank construction, tank issues, effluent filters, measuring and observations, inspecting the drain field; when to do borings, where, what you may find.

2020 – 008b. Understanding Conventional Systems - Treatment Fields Servicing, Troubleshooting and Inspecting (2 CSE- $80)

How they work, what to look for, and different media. Inspecting the drain field; when to do borings, where, what you may find. Groundwater issues, surface water discharge and hydrologic flow. Understanding and recognizing local soils. 

2020 – 008c. Understanding Conventional Systems - Site specific Servicing issues (2 CSE- $80)

For many long time service providers, just when you think you've seen it all, a surprise waits for you! Reminding yourself of best practices for servicing conventional systems is a good refresher, especially as there may have been changes and additions to the system since your last visit, including finding a tank installed backwards and having to use a chainsaw to punch a hole in a tank filled with ‘disposable wipes’! This class dovetails with Assessing The Site.  

2020 – 008d. Understanding Holding tanks and Pump Chambers (2 CSE- $80)

In this class we will review the reasons these components have been installed and the special challenges of servicing.  

2020 – 008e. Understanding and Servicing Mounds at At Grade /Above Grade Systems (2 CSE- $80)

In this class we will review the reasons these systems have been installed and the special challenges of servicing.

2020 – 008h. PPCPs, FOG and 'Flushables' (2 CSE- $80)

A conversation about pollutants and their impacts on system performance, special needs for servicing and disposal. Pharmaceutical Products, Personal Care Products, Pesticides, Petroleum Based Cleaning and Plasticizing Products and their effect on wastewater system performance and the environment. What to look for, basic safety precautions, legal considerations. Issues with acceptance by a WWTP.

2020 – 009a. Basic Math And System Calculations 101 (2 CSE- $80)

Rational: a competency in basic math is essential to be sure the system is working correctly and can be professionally services. Area to be covered: • Basic refresher course in understanding calculations for area, volume
• Gallons per cubic foot
• Detention time and displacement
• Pump efficiency
• Event counters and timed dosing
• Flow rate

2020 – 009b Basic Math And System Calculations 102 (2 CSE- $80)

• Soil loading rate
• Assessing bed and trench sizing
• Comparing design to “as built” specs
o Measure twice – pump once! Using basic and digital measuring devices
o Pump distal head pressure
o Coefficient of friction

2020 – 011: Educating the Property Owner on Best Management and Operation Practices (2 CSE - $80)

Building a relationship of trust with the property owner is more than just a 'pump and go' event. Educating the public about their responsibility as an onsite system owner is compatible with your role as an environmental and public health professional. A recent study made the claim that the average adult has a 5-8th Grade understanding of science but a basic understanding of how a septic system works is essential to their performance and your ability to properly service them.
This class will cover resources available for you to develop communication skills and customize education services and messaging for the property owner to promote the reason we are all in this business - to protect public and environmental health:

2020- 012. Educating the property owner: Online tool for creating a community/individual septic system owners guide (2 CSE - $10)

Residential and commercial properties rely on onsite systems to safely treat their wastewater.
Many of these systems serve clusters of homes through a shared “community” system which requires additional management and service considerations. The delivery of proper system management is a key issue to ensure cost-effective and long-term wastewater treatment for both new development and existing communities.
Community System Owner’s Guide (CSOG) helps community members and leaders understand how their system works, what management tasks need to occur on a regular basis, and how they can protect their infrastructure from premature failure. Using this tool, an engineer, septic professional, community facilitator, or educated community member is able to develop a guide to create an effective management, and service schedule, by entering basic information on the users, system, rate structures and any regional, state, or local differences in regulations that affect the management of community systems.
A team lead by Sara Heger – Onsite Sewage Treatment Program in the Water Resources Center at the University of Minnesota, including WasteWater Education 501c3, has created An administration fee of $10 will be charged to oversee the CEU requirement which is to answer a 10-question quiz about the Tool plus create a System Guide Template for an actual site.

Course Outline and Agenda:
The DEQ in cooperation with Waste Water Education 501(c)3 based in Traverse City, Michigan which is under the direction of Ms. Dendra J. Best, has approved separate courses for Continuing Septage Education (CSE).

32 credit hour webinar based CSE classes have been approved by MDEQ. Correct answers of 75% will be the passing minimum plus there will be a written assignment for each component.

Correct answers of 75% will be the passing minimum plus there will be a short written assignment for each component.

Please block out an additional 30 minutes to allow for any necessary connection technical assistance, internet troubleshooting, in-class discussion and post class instruction of how to return required assignments.

Course Cancellation/Rescheduling:Course Cancellation/Rescheduling: The DEQ is not responsible for any course cancelled or rescheduled by a course sponsor. Course sponsors are strongly encouraged to notify the DEQ and those who have registered for the course in a timely manner when a course is cancelled or rescheduled prior to the date the course is scheduled to be offered. Course attendees from Michigan are encouraged to make adequate consultation with the course sponsor before registering for the course.

Additional information, you may call Mr. Matt Rockhold, DEQ, at 517-284-6540.

Questions regarding the above courses may be directed to the Director of Wastewater Education 501(c)(3) Ms. Dendra J. Best, at 231-233-1806.

These are recorded 'on-demand', interactive, distance learning events.



Instructor: THIS VARIES AND IS UNDER THE DIRECTION OF MS. DENDRA J. BEST, Director of Wastewater Education 501c3 Traverse City, Michigan 49685.

Credit Hours:THE COURSES MUST HAVE A PASSING SCORE OF 75% ON THE TEST TO BE TAKEN AT THE END OF THE COURSE TO BE ABLE TO OBTAIN THE CERTIFICATE, toward the continuing septage education (CSE) requirements outlined in Section 11703 of part 117. Only the CSE credits earned by the designated “responsible agent” for a given Michigan licensed septage firm will be credited to that firm.

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To provide education which increases public awareness of the link between clean drinking water, safe recreational waters, environmentally sustainable surface and groundwater with watershed based, best management practices related to appropriate wastewater systems, technology, treatment and management.
PO Box 792, Traverse City, MI 49685-0792 | Tel: 231 233 1806 ©2020
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